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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 646
Experience:  Efficient Technician with more than 30 years of Experience.
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My moto G phone has stopped finding a service provider

Resolved Question:

my moto G phone has stopped finding a service provider (usually 02). Can it be repaired?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Barry. Welcome to justanswer.

Switch off the phone. Remove the sim card. Then put it back and turn on the phone and check if you get any networks or not.

Customer: replied 1 year ago.
No, no change
Expert:  nathan_mills replied 1 year ago.

Go to Settings-More- Mobile Networks- Network operators. Then your phone will search for available networks. Check if you get any network operator's name there or not.

Customer: replied 1 year ago.
When I ask it to find networks it reports "error while searching for networks"
Expert:  nathan_mills replied 1 year ago.

Do you have any other phone or sim card?

Customer: replied 1 year ago.
I have an iPhone on another SIM
Expert:  nathan_mills replied 1 year ago.

I think the size of the sim will be different. Is it? If not, then put that sim in iphone and check if you are getting signals there or not.

Customer: replied 1 year ago.
the two SIMs are different. So where do we go from here?
Expert:  nathan_mills replied 1 year ago.

Do one thing, change the sim slot. Remove the sim and put it in the second slot of your phone

Customer: replied 1 year ago.
Thanks for trying Nathan, it looks like I will have to go to 02 for help.
Barry
Expert:  nathan_mills replied 1 year ago.

Okay Barry, as you wish.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Barry let me know if you have any query.

Else please close the chat by clicking the 5 stars present on the upper panel.