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Have you downloaded the Kies software?
Connect your phone via usb cable and open Kies
You need to download Kies software into your computer. I will give you the link
CLICK HERE TO DOWNLOAD
Click the blue text and check downloads. Open the Kies file and install it
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You have to download it on your computer
Open justanswer on your computer and then download the file on your pc
Yes you are right. Once the software is installed then reply so that I can guide you further.