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I'm sorry about the issue. Is there any error or message?
Is this a new printer? Or new computer, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Is there any error or message when setting it up?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,