How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36604
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My Samsung Galaxy tab 4 has picked up a virus and

Customer Question

My Samsung Galaxy tab 4 has picked up a virus and demanding£100.00 to clear how can l clear it
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

Hold the power button down until a menu shows and choose power off

Then power it on and tell me if it functions correctly please.

Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 9 months ago.

I have offered this to you

Customer: replied 9 months ago.
I have already paid £20.00 what is this for
Expert:  Richard replied 9 months ago.

You requested a phone call, which is an additional service, you can ignore if if you changed your mind but then please do the initial instructions I gave and let me know the results.

Customer: replied 9 months ago.
What do I do next
Expert:  Richard replied 9 months ago.

the instructions I gave...

I will again repeat

Hold the power button down until a menu shows and choose power off

Then power it on and tell me if it functions correctly please.

Customer: replied 9 months ago.
This not work
Customer: replied 9 months ago.
Nothing works at all
Expert:  Richard replied 9 months ago.

Les, please be more detailed, where you able to do the instructions I gave?

Customer: replied 9 months ago.
Just shows virus
Expert:  Richard replied 9 months ago.

yes, but where you able to power off the phone

Customer: replied 9 months ago.
I have tried everything that shows virus
Expert:  Richard replied 9 months ago.

Les, are you seeing any of my messages at all?

Customer: replied 9 months ago.
I have tried everything my tablet just not respond
Customer: replied 9 months ago.
I just want to get my tablet working
Expert:  Richard replied 9 months ago.
  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key, Home key and Up Volume key at the same time.
  3. Release all of the keys when the Android image appears.
  4. Press the Up Volume key to select wipe data / factory reset.
  5. Press the Power key.
  6. Press the Down Volume key to scroll to Yes – delete all user data.
  7. Press the Power key.
  8. Wait for Data wipe complete to appear.
  9. Press the Power key to move the cursor to Reboot system now.
  10. The device shuts down, restarts, and takes you to the startup menu.
Customer: replied 9 months ago.
Does not work pushed volume just bleeps
Expert:  Richard replied 9 months ago.

it will work, as would my other instructions

Take your time and do them correctly please. Your rushing through my messages when you need to carefully READ and follow the instructions.

Customer: replied 9 months ago.
It won't let me do anything
Expert:  Richard replied 9 months ago.

watch the film showing my instructions

https://www.youtube.com/watch?v=l4yszZrB_Mk

Related Electronics Questions