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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 31191
Experience:  Electronics Engineer
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My Samsung Galaxy tab 4 has picked up a virus and

Customer Question

My Samsung Galaxy tab 4 has picked up a virus and demanding£100.00 to clear how can l clear it
Submitted: 1 month ago.
Category: Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

Hold the power button down until a menu shows and choose power off

Then power it on and tell me if it functions correctly please.

Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 month ago.

I have offered this to you

Customer: replied 1 month ago.
I have already paid £20.00 what is this for
Expert:  Richard replied 1 month ago.

You requested a phone call, which is an additional service, you can ignore if if you changed your mind but then please do the initial instructions I gave and let me know the results.

Customer: replied 1 month ago.
What do I do next
Expert:  Richard replied 1 month ago.

the instructions I gave...

I will again repeat

Hold the power button down until a menu shows and choose power off

Then power it on and tell me if it functions correctly please.

Customer: replied 1 month ago.
This not work
Customer: replied 1 month ago.
Nothing works at all
Expert:  Richard replied 1 month ago.

Les, please be more detailed, where you able to do the instructions I gave?

Customer: replied 1 month ago.
Just shows virus
Expert:  Richard replied 1 month ago.

yes, but where you able to power off the phone

Customer: replied 1 month ago.
I have tried everything that shows virus
Expert:  Richard replied 1 month ago.

Les, are you seeing any of my messages at all?

Customer: replied 1 month ago.
I have tried everything my tablet just not respond
Customer: replied 1 month ago.
I just want to get my tablet working
Expert:  Richard replied 1 month ago.
  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key, Home key and Up Volume key at the same time.
  3. Release all of the keys when the Android image appears.
  4. Press the Up Volume key to select wipe data / factory reset.
  5. Press the Power key.
  6. Press the Down Volume key to scroll to Yes – delete all user data.
  7. Press the Power key.
  8. Wait for Data wipe complete to appear.
  9. Press the Power key to move the cursor to Reboot system now.
  10. The device shuts down, restarts, and takes you to the startup menu.
Customer: replied 1 month ago.
Does not work pushed volume just bleeps
Expert:  Richard replied 1 month ago.

it will work, as would my other instructions

Take your time and do them correctly please. Your rushing through my messages when you need to carefully READ and follow the instructions.

Customer: replied 1 month ago.
It won't let me do anything
Expert:  Richard replied 1 month ago.

watch the film showing my instructions

https://www.youtube.com/watch?v=l4yszZrB_Mk

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