Hi there and welcome
Hold the power button down until a menu shows and choose power off
Then power it on and tell me if it functions correctly please.
I have offered this to you
You requested a phone call, which is an additional service, you can ignore if if you changed your mind but then please do the initial instructions I gave and let me know the results.
the instructions I gave...
I will again repeat
Les, please be more detailed, where you able to do the instructions I gave?
yes, but where you able to power off the phone
Les, are you seeing any of my messages at all?
it will work, as would my other instructions
Take your time and do them correctly please. Your rushing through my messages when you need to carefully READ and follow the instructions.
watch the film showing my instructions