My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Check for a software update from the Mac.
choose Apple () > System Preferences… and then choose View > Print & Scan. Click the + (plus) icon below the Printers pane on the left and select the Canon printer.
After you connect to your scanner, run Software Update to check for the latest third-party printer / scanner software and updates.
Let me know how it goes please.
did that work for you?
okay, click on the blue link and install this software please>http://esupport.epson-europe.com/Redirect.aspx?lng=en-GB&url=ftp%3a%2f%2fdownload.epson-europe.com%2fpub%2fdownload%2f3793%2fepson379398eu.dmg&id=379398&ct=1&data=0ccCGROWIYMypKH59k4Ob2WS+fbsn6DfIY4CddQ9qSEU003D
follow these steps:
Please reply and let me know if you need any other assistance,
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