Hi,My name is***** will try my best to help you with your question.
- Are you using genuine new HP ink cartridges?
- What happens if you install the old ink cartridges again?
Ok, then the printhead may have got damaged or it is not making good contact with the ink cartridges.
Have you tried cleaning the gold contact part of the printhead, where the ink cartridges make contact with it?
You can use a lint-free cloth lightly soaked in alcohol for this.
On the printer itself, where the cartridge makes contact.
You could also try cleaning the gold part of the cartridges, however if they are new replacements this should not be necessary.