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Pete, Engineer
Category: Electronics
Satisfied Customers: 17293
Experience:  Over 16 years of experience in the Electronics and IT industries.
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HP 3070A all in one. Message" missing or damaged

Resolved Question:

HP 3070A all in one. Message " missing or damaged inktcartridges" after replacement
Submitted: 9 months ago.
Category: Electronics
Expert:  Pete replied 9 months ago.

My name is***** will try my best to help you with your question.

- Are you using genuine new HP ink cartridges?

- What happens if you install the old ink cartridges again?

Customer: replied 9 months ago.
The fault followed a paper jam, which I cleared, I have replaced with old and new but still get the same error, I have completely reset and checked connections but fault will not clear from display or allow me to access any other part of the menu
Customer: replied 9 months ago.
I am using genuine cartridges
Expert:  Pete replied 9 months ago.

Ok, then the printhead may have got damaged or it is not making good contact with the ink cartridges.

Have you tried cleaning the gold contact part of the printhead, where the ink cartridges make contact with it?

You can use a lint-free cloth lightly soaked in alcohol for this.

Customer: replied 9 months ago.
the gold print head on the cartridge or on the printer?
Expert:  Pete replied 9 months ago.

On the printer itself, where the cartridge makes contact.

You could also try cleaning the gold part of the cartridges, however if they are new replacements this should not be necessary.

Pete and other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
if this doesn't work? is there a way the paper jam could have dislodged the contacts?

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