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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 17347
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have no picture or sound on my tv for the last few days

Resolved Question:

I have no picture or sound on my tv for the last few days
Submitted: 9 months ago.
Category: Electronics
Expert:  Pete replied 9 months ago.

Hi,
My name is***** will try my best to help you with your question.

What is the make and model number of your TV?

What all devices are connected to the TV? (e.g. Sky box, Virgin media box, DVD player...)

Customer: replied 9 months ago.
Sony,Bravia, DVD Triax box and Tv StarHg digital terrestrial receiver
Expert:  Pete replied 9 months ago.

Can you see a model number on the rear of the TV?
Approximately how old is the TV?

Customer: replied 9 months ago.
I think my tv is about6-8yr old(###) ###-####serial no
Expert:  Pete replied 9 months ago.

Can you also see a model number, near the serial number?

(it may begin with a K)

Customer: replied 9 months ago.
KDL-26828xx
Expert:  Pete replied 9 months ago.

What is the status of the red power light on the front of the TV?
Is it lit steady or is it blinking?

Customer: replied 9 months ago.
It is steady on red and when I switch on it steady on green
Expert:  Pete replied 9 months ago.

Ok, so the power on appears to be working normally - what all inputs have you tried?

Does the screen appear to glow in a dark room?

Can you see the on-screen menu?

Pete, Engineer
Category: Electronics
Satisfied Customers: 17347
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
the channel no appear as normal just no picture or sound, the other boxes are normal on other boxes
Customer: replied 9 months ago.
The screen is normal and the channel no,s are normal
Expert:  JamesI replied 9 months ago.

Hi Margaret, further to our phone call the issue was your TV was set to analogue, by going into menu and selecting 'digital' the TV was then able to pick up the digital signal.

Enjoy your weekend.

James

Customer: replied 9 months ago.
thank you so much for your help Pete