Hi,My name is***** will try my best to help you with your question.
What is the make and model number of your TV?
What all devices are connected to the TV? (e.g. Sky box, Virgin media box, DVD player...)
Can you see a model number on the rear of the TV?Approximately how old is the TV?
Can you also see a model number, near the serial number?
(it may begin with a K)
What is the status of the red power light on the front of the TV?Is it lit steady or is it blinking?
Ok, so the power on appears to be working normally - what all inputs have you tried?
Does the screen appear to glow in a dark room?
Can you see the on-screen menu?
Hi Margaret, further to our phone call the issue was your TV was set to analogue, by going into menu and selecting 'digital' the TV was then able to pick up the digital signal.
Enjoy your weekend.