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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 18993
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have no picture or sound on my tv for the last few days

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I have no picture or sound on my tv for the last few days

Hi,
My name is***** will try my best to help you with your question.

What is the make and model number of your TV?

What all devices are connected to the TV? (e.g. Sky box, Virgin media box, DVD player...)

Customer: replied 1 year ago.
Sony,Bravia, DVD Triax box and Tv StarHg digital terrestrial receiver

Can you see a model number on the rear of the TV?
Approximately how old is the TV?

Customer: replied 1 year ago.
I think my tv is about6-8yr old(###) ###-####serial no

Can you also see a model number, near the serial number?

(it may begin with a K)

Customer: replied 1 year ago.
KDL-26828xx

What is the status of the red power light on the front of the TV?
Is it lit steady or is it blinking?

Customer: replied 1 year ago.
It is steady on red and when I switch on it steady on green

Ok, so the power on appears to be working normally - what all inputs have you tried?

Does the screen appear to glow in a dark room?

Can you see the on-screen menu?

Pete, Engineer
Category: Electronics
Satisfied Customers: 18993
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
the channel no appear as normal just no picture or sound, the other boxes are normal on other boxes
Customer: replied 1 year ago.
The screen is normal and the channel no,s are normal

Hi Margaret, further to our phone call the issue was your TV was set to analogue, by going into menu and selecting 'digital' the TV was then able to pick up the digital signal.

Enjoy your weekend.

James

Customer: replied 1 year ago.
thank you so much for your help Pete