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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5613
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a Toshiba 40D345DB television and the standby light

Customer Question

I have a Toshiba 40D345DB television and the standby light is flashing green but no picture
Submitted: 11 months ago.
Category: Electronics
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 11 months ago.
hiCustomerhave you been able to find out how to resolve my problem?
Expert:  michelleclive replied 11 months ago.

Unplug the power cable from the TV and let it sit for 10 mins after 10 mins push and hold down the power button for 45 seconds on the tv without connecting the power cable. Release the power button and now connect the power cable and power it on from the TV power on/off button.

Let me know how it goes.

Expert:  michelleclive replied 11 months ago.

Use the remote to power on and off one time.

Customer: replied 11 months ago.
ok will try and let you know
Expert:  michelleclive replied 11 months ago.

alright

Customer: replied 11 months ago.
nothing has worked
still have the standby light flashing green and red
have put new batteries in remote control
everything worked last night
Expert:  michelleclive replied 11 months ago.

If this reset process has not worked, it would unfortunately confirm a hardware failure. That is something that would require repairs to correct. Is the TV less then one year old if yes then it is under the Toshiba factory warranty.

Customer: replied 11 months ago.
do you have a contact number for me to get it looked at its 22 months old :-(
Expert:  michelleclive replied 11 months ago.

let me know your area code i can pull up the nearest service center.

Customer: replied 11 months ago.
01406
Expert:  michelleclive replied 11 months ago.

let me know if you need anything else

Expert:  michelleclive replied 11 months ago.

Service center contact details.

Toshiba UK & Ireland - TV & DVD

Phone: +44 (0)333(###) ###-####br />Website: www.toshiba.co.uk
Email: *****@******.***
Services:

Equinox Maintenance Ltd.

Unit*****
Tewkesbury Business Park GL20 8ND
Phone: +44 (0)1684 290000
Website: www.equinox.co.uk
Email: *****@******.***
Services:

Customer: replied 11 months ago.
will ring Monday thanks
Expert:  michelleclive replied 11 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service and effort and time.

Thank you