How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11449
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

I have a P/SONIC TXL42 EXB TV (and a SKY box and dish) which

Resolved Question:

I have a P/SONIC TXL42 EXB TV (and a SKY box and dish) which needs re-tuning. When switching off my CD player last night I upset a setting I think - today the TV doesn't connect to any stations). The screen shows only HDMI3. I have gone through the AutSetup routine and at the point where I expect to see stations appear on Ch 21, nothing happens - it simply tells me that no stations were found. Can you help please?
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 year ago.

- Is the TV missing terrestrial/ local channels through antenna?

- OR missing Sky channels?

Customer: replied 1 year ago.
Thank you.
Expert:  Shahid replied 1 year ago.

Hi, did you get above info request?

Customer: replied 1 year ago.
Sky channels
Customer: replied 1 year ago.
In fact not getting anything
Expert:  Shahid replied 1 year ago.

OK, it seems problem is coming from Sky box, can you please reboot Sky box by unplug its power cord from wall socket for 5 minutes, replug back in and let it reboot then check Sky channels.

Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Customer: replied 1 year ago.
OK Sky box is disconnected - will advise.
Expert:  Shahid replied 1 year ago.

OK, take your time.

Customer: replied 1 year ago.
Tried that a second time - waiting for Sky box to re-boot
Expert:  Shahid replied 1 year ago.

OK, if problem persist then you would need to confirm the HDMI input of TV by connecting another video device such as DVD/Bluray player or PS3 etc or connect Sky box HDMI cable in other HDMI inputs of TV then select correct input in TV and check.

Customer: replied 1 year ago.
OK I will try that. Where do I select the correct input if I swap HDMI plugs?
Expert:  Shahid replied 1 year ago.

Please press Input button on TV or its remote to get input source list and select desired input such as HDMI-1 or 2 by using up/down arrow buttons on TV remote.

Alternate way is to push Input button repeatedly to scroll different video inputs and leave input button when get desired video input.

Shahid and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
I have discovered that the TV was attempting to connect with stations in the wrong HDMI setting - 3 instead of 1. Thanks for pointing me in the right direction. All working now.
Expert:  Shahid replied 1 year ago.

Excellent, glad to know that problem is resolved.

Have nice time~

Shahid.