Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
No, it is best to also disconnect the power to this as well please.
thank you, ***** ***** results here.
Can you tell me the model of the TV please
Please go on the TV to Settings, Setup, All Reset
Once done, setup the TV again and tell me if it now functions correctly please.
its no problem!
Yes, choose yes, reset it and let me know the results please
Perfect Pam and you're most welcome!
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