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Pete, Engineer
Category: Electronics
Satisfied Customers: 17325
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have an EOS50D and upgraded my computer system in July to

Customer Question

I have an EOS50D and upgraded my computer system in July to windows 10 from 7. I have just tried to download images from my camera for the first time since then, using EOS Utilities, but it will not work. What can be done to resolve this, I understood that Windows 10 would work with all my existing systems.
Submitted: 9 months ago.
Category: Electronics
Expert:  Pete replied 9 months ago.

Hi John,

To fix this problem with EOS Utility not working in Windows 10, do the following:

1. disconnect the camera

2. remove the driver from windows devices

3. reconnect the camera and the driver will automatically reinstall

Let me know if you would like remote assistance with this...

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Customer: replied 9 months ago.
I accept the remote assistance, what do I have to do?
Expert:  Pete replied 9 months ago.

Sorry for the delay in getting back to you, let me know a time on Tuesday evening that suits to start the remote connection?