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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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My HDD has stopped letting me record

Resolved Question:

My HDD has stopped letting me record
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me the make and model of the device this has occurred in?

Customer: replied 9 months ago.
Sony HDMI
Expert:  Richard replied 9 months ago.

ok.. a TV or DVR?

Customer: replied 9 months ago.
a Hard Drive Recorder
Expert:  Richard replied 9 months ago.

Thank you

Can you please remove the power to the recorder (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
it seams to be ok at the present
Expert:  Richard replied 9 months ago.

Perfect

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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