How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37610
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have sound but no picture on my tv model p227ohd model

Resolved Question:

I have sound but no picture on my tv model p227ohd model code ls22emokf/en.
Submitted: 11 months ago.
Category: Electronics
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
Hello Richard I done as you said but i have still only got sound but no picture.
Expert:  Richard replied 11 months ago.

Can you tell me please what it is connecting to? eg: Cable Box, Sky box, Antenna?

Customer: replied 11 months ago.
Is there anything else i can try to get the picture again.
Expert:  Richard replied 11 months ago.

Can you tell me please what it is connecting to? eg: Cable Box, Sky box, Antenna?

Customer: replied 11 months ago.
The tv is connected to a antenna.
Expert:  Richard replied 11 months ago.

thanks

If you press the menu button on the remote, does the menu show?

Customer: replied 11 months ago.
No nothing at all.
Expert:  Richard replied 11 months ago.

Thanks

It is the internal TCON card or mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and 2 other Electronics Specialists are ready to help you