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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you replace the ink cartridges please and tell me if that then resolves it please.
ok, remove the ink cartridges and power off the computer
Then using a cotton bud and cleaning alcohol (or warm water if you have none) clean out the inside where the cartridges go in.
Then use a damp cloth and wipe down the insides of the printer.
Allow it 10 minutes to dry, put the ink back in, power it on and tell me if it now functions correctly please.
If they are not moving themselves when you open it, you need to remove power to the printer and then move them by hand
It is the internal printhead that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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