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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 367
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a Panasonic DVD/CVC, which I have put a DVD tape into

Customer Question

I have a Panasonic DVD/CVC, which I have put a DVD tape into and which I cannot retrieve, I haven't used it for about 1 year before this happened. Please can you help. Thank You ***** *****.
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Could you provide the Panasonic model number please?

Is it a DVD disc or Video Tape that is stuck?

Regards,

Rich

Customer: replied 7 months ago.
Hi Richard, My Panasonic model number is ***** and it is a disc that is stuck, thanks Joyce
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Have you pressed the Open/Close button on the front of the unit, top right corner next to the Disc Tray?

Regards,

Rich

Customer: replied 7 months ago.
Hi Richard, tried this several times, no luck, I think it's beyond help. It's still firmly closed. Thanks Joyce.
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Firstly, I trust the unit is plugged into the mains and switched on when you try to press the open/close button?

Assuming it is, try pressing the VHS/DVD Select button on the remote control to select DVD (DVD shows on units display) and then try pressing the open/close button.

By the way are you able to play the DVD that's stuck in the unit?

Regards,

Rich

Customer: replied 7 months ago.
Hi Richard thanks for the info, have checked plugged into mains tried pressing Select button then the open/close button. no luck, couldn't play the DVD that's stuck.
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Does the display on the front of the unit light up when you turn it on?

Regards,

Rich

Customer: replied 7 months ago.
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Can you try this procedure please:

1. Press and hold the power on/off button on the front panel until the unit switches to standby. Be patient, it takes about 10 seconds.
2. Now it's in standby, press and hold the Stop and Channel Up buttons on the front panel until the disc is ejected. This takes about 5 seconds.

Regards,

Rich

Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 367
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Richard Hill and 2 other Electronics Specialists are ready to help you
Customer: replied 7 months ago.
Hi Richard, thanks for all your help, think I'll call it a day, and buy a new one.
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Sorry I couldn't be of more help and thanks for the positive rating.

All the best,

Rich

Customer: replied 7 months ago.
I found Richard most help and quick to respond, I would certainly recommend him and your service to my friends.
Expert:  Richard Hill replied 7 months ago.

Hi Joyce,

Many thanks for your feedback.

All the best,

Rich

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