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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9708
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My tv standby light is but screen is blank. Sound still

Resolved Question:

My tv standby light is green but screen is blank. Sound still coming through the speakers.
Submitted: 9 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This sounds like the input is on the wrong one. Press the input on your remote a few times, pausing between each selection to see if the picture comes back on.

Customer: replied 9 months ago.
Thank you for your speedy reply. Unfortunately there is no response after pushing the input button.
Serial number 76T05598
Model nr: 46TL963
Customer: replied 9 months ago.
Assuming this is the input button you was referring too
Expert:  *ElectronicsTech replied 9 months ago.

okay, press the menu button and see if you can get the menu feature on the screen.

Customer: replied 9 months ago.
Nothing. Screen is completely blank as if device is off. Not back light at all. See attached photo.
Expert:  *ElectronicsTech replied 9 months ago.

okay, this sounds like a problem with one the main control boards. Try unplugging the power cord from the main outlet for 15 minutes. Then reconnect the power and try powering on. Let me know what happens please.

Customer: replied 9 months ago.
Exactly the same. When I plug the device back in the standby light is usually red until I press standby then it goes green. Normally. But since this fault goes straight to green and even pressing the standby button doesn't turn it to red.
Customer: replied 9 months ago.
Sound is perfect in the background
Expert:  *ElectronicsTech replied 9 months ago.

okay, does the sound come from the tv speakers or do you have an external connected speaker system?

Customer: replied 9 months ago.
The sound comes from the tv speakers. There are no external speakers plugged in to the tv.
Expert:  *ElectronicsTech replied 9 months ago.

okay, is the video device that you are using connected via hdmi cable?

Customer: replied 9 months ago.
Scart. I have nothing on screen to be able to change Chanel or switch to another device
Expert:  *ElectronicsTech replied 9 months ago.

okay, since the menu function isn't working that rules out a bad cable. The next likely cause is a bad t-con board, after that is the screen itself may have failed. We have seen several of these units with screen failure after two to three years.

Customer: replied 9 months ago.
What's the price to repair something like this?
Expert:  *ElectronicsTech replied 9 months ago.

The t-con is not very bad(around 100 GBP), if it is the screen then it will be cheaper to replace the tv.

Expert:  *ElectronicsTech replied 9 months ago.

I would appreciate not getting a negative review as this reflects my service to you. JustAnswer has a 100% satisfaction guarantee. I will continue to work with you on this until we find a solution. Please reply and let me know how we can get this resolved for you.

Customer: replied 9 months ago.
That was a mistake. I went to give 3 stars as your advice was good but the tv was not fixed. My oversized thumbs accidentally selected the 2 star option. How can we resolve the issue? Do you do a repair service?
Expert:  *ElectronicsTech replied 9 months ago.

Thank you!

Customer: replied 9 months ago.
How would you suggest going about resolving the issue?
Expert:  *ElectronicsTech replied 9 months ago.

Do u mean the tv issue?

Customer: replied 9 months ago.
Yeah, you said in your reply "I will continue to work with you on this until we find a solution" I assume you had another suggestion.
Expert:  *ElectronicsTech replied 9 months ago.

Yes, if you want to test the tv to see if it id a board or if the screen is bad I can help, you will need a voltage tester and be comfortable taking the back off of the tv.

or if you want to have a local repair shop to check it I can find the closest one for you.

*ElectronicsTech and other Electronics Specialists are ready to help you

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