Hi there and welcome
Can you please remove the power to your wifi router and printer and wait 5 minutes.
Then connect the power to the wifi router and wait 5 minutes
Then connect the power to the printer and tell me if it then connects please.
What is the make and model of the wifi router?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
No, I do not have this from you yet Robert, you need to do the instructions I gave you.
The ID is not correct, please double heck this
are you on a windows computer?
yes, send me a message then
Please let me know when you are online