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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I am trying to get my printer to setup. It is a refurbished

Customer Question

I am trying to get my printer to setup. It is a refurbished unit since my first one broke down after a couple of months! it is a refurbished unit and the setup to wifi stops when it asks me for a password, code is W26P048744. PLEASE HELP.
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you please remove the power to your wifi router and printer and wait 5 minutes.

Then connect the power to the wifi router and wait 5 minutes

Then connect the power to the printer and tell me if it then connects please.

Customer: replied 9 months ago.
OK I have done that and it still does not connect to the printer, please help.
Expert:  Richard replied 9 months ago.

What is the make and model of the wifi router?

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
EE router with fibre optic, which worked perfectly with the printer that worked for a couple of months?
Expert:  Richard replied 9 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 9 months ago.
I have already supplied you with this??
Customer: replied 9 months ago.
IS THIS COSTING ME MONEY??
Expert:  Richard replied 9 months ago.

No, I do not have this from you yet Robert, you need to do the instructions I gave you.

Customer: replied 9 months ago.
ID W26P048744
ID 6424
Expert:  Richard replied 9 months ago.

The ID is not correct, please double heck this

Customer: replied 9 months ago.
IS THERE ANOTHER WAY TO DO THIS RICHARD AS I DONT SEEM TO BE ABLE TO WORK TEAMVIEWER
Expert:  Richard replied 9 months ago.

are you on a windows computer?

Customer: replied 9 months ago.
WINDOWS 7
Customer: replied 9 months ago.
I AM GOING OUT CAN WE RESUME THIS LATER?
Expert:  Richard replied 9 months ago.

yes, send me a message then

Customer: replied 9 months ago.
Hi Richard it's Robert here, can you suggest how I can get this printer to work?
Customer: replied 9 months ago.
are you there?
Expert:  Richard replied 9 months ago.

Ho Robert

Please let me know when you are online

Customer: replied 9 months ago.
I have been charged 2x£20 and 2x21.60 from Justanswer I would like a refund!

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