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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10086
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV picture has been freezing now it has gone altogether.

Resolved Question:

TV picture has been freezing now it has gone altogether. model Sharp AQUOS
Submitted: 5 months ago.
Category: Electronics
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

Please note that I am an independent technician who depends on your positive rating to get paid by this website.
I have no control over the phone (or other) offers , these are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said please reply following info request to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.

Customer: replied 5 months ago.
THE MODEL NUMBER IS LC-26AD5E-BK THERE IS NOTHING CONNECTED TO THE TV EXCEPT ARIEL. THE HOUSE ARIEL HAS ANOTHER TV WORKING ON IT. JIM
Customer: replied 5 months ago.
THE TV MODEL NUMBER IS LC-26AD5E-BK THE TV HAS NOTHING CONNECTED TO IT EXCEPT ARIEL WHICH ALSO HAS ANTHER TV WORKING ON IT OK JIM
Expert:  Shahid replied 5 months ago.

Thanks Jim for the info.

Does TV show menu screen when press menu button on TV or its remote?

Customer: replied 5 months ago.
ONLY FOR PICTURE ADJUSTING JIM
Expert:  Shahid replied 5 months ago.

OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?

Customer: replied 5 months ago.
I WILL TRY THAT IDEA NOW. JIM
Expert:  Shahid replied 5 months ago.

OK, please reply back with the result.

Customer: replied 5 months ago.
THERE IS STILL NOTHING BUT SPOTS ON SCREEN I HAVE TRIED THE AUTOMATIC SCANNING ON THE SET UP MENU BUT JUST GET CHANGING PATTERN SPOTS JIM
Expert:  Shahid replied 5 months ago.

Can you connect a DVD player to TV as a test to see if it shows DVD playback picture?

Customer: replied 5 months ago.
NO SORRY WE DO NOT HAVE DVD PLAYER HERE JIM
Expert:  Shahid replied 5 months ago.

OK, it seems builtin tuner has been failed that is why no channel come up, you would need to replace tuner on main board or entire main board of TV to resolve the problem.

Alternate option is to connect external tuner box (known as set-top box) in any AV or HDMI input of TV, plug the aerial in set-top box, select correct video input of TV to get set-top box home screen and use set-top box remote to run channel scan, this way you can keep watching all available channels on this TV and wont need to take TV in repair shop for tuner or main board replacement. Set-top box would be available in nearest store for 20 to 30 Pounds, please click following Amazon link to view different set top box to choose any of your choice..

https://www.amazon.co.uk/Set-top-Boxes-Sound-Vision/b?ie=UTF8&node=560880

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Shahid, Technician
Category: Electronics
Satisfied Customers: 10086
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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