Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
Please note that I am an independent technician who depends on your positive rating to get paid by this website.I have no control over the phone (or other) offers , these are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said please reply following info request to troubleshoot the issue.1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thank you.
Thanks Jim for the info.
Does TV show menu screen when press menu button on TV or its remote?
OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?
OK, please reply back with the result.
Can you connect a DVD player to TV as a test to see if it shows DVD playback picture?
OK, it seems builtin tuner has been failed that is why no channel come up, you would need to replace tuner on main board or entire main board of TV to resolve the problem.
Alternate option is to connect external tuner box (known as set-top box) in any AV or HDMI input of TV, plug the aerial in set-top box, select correct video input of TV to get set-top box home screen and use set-top box remote to run channel scan, this way you can keep watching all available channels on this TV and wont need to take TV in repair shop for tuner or main board replacement. Set-top box would be available in nearest store for 20 to 30 Pounds, please click following Amazon link to view different set top box to choose any of your choice..
I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page. Thank you.