How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9987
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your Electronics Question Here...
*ElectronicsTech is online now

I cannot hear phone calls and my phone seems to be randomly

Resolved Question:

I cannot hear phone calls and my phone seems to be randomly sending out numbers beeps on voice. No problem with speaker option
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand/model please?

Customer: replied 1 year ago.
Samsung S4 Mini GT 19195
Customer: replied 1 year ago.
How do I do this?
Expert:  *ElectronicsTech replied 1 year ago.

Okay, thank you.

Give me a moment to check on this for you.

Expert:  *ElectronicsTech replied 1 year ago.

This sounds like you will need to reset the S4.

Follow the steps below:

* Please backup your data before Factory Reset using Kies on your computer. App data is not backed up automatically.

1. From the Home screen touch Apps.
2. Touch Settings.
3. Touch the Accounts tab.

4. Touch Back up and reset
5. Touch Factory data reset
6. Touch Reset phone.
7. Touch Erase everything.

Expert:  *ElectronicsTech replied 1 year ago.

Were you able to get it backed up and reset?

*ElectronicsTech and other Electronics Specialists are ready to help you
Expert:  *ElectronicsTech replied 1 year ago.

okay, thank you. Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>