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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 36809
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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My WF-2660 printer wont come online. John

Resolved Question:

My WF-2660 printer wont come online.
John
Submitted: 7 months ago.
Category: Electronics
Expert:  Viet - Technician replied 7 months ago.

Hi,

I'm sorry about the issue. Does it say offline?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
it says offline
Windows 10
Connected wireless
John
Expert:  Viet - Technician replied 7 months ago.

Thank you. Was there any change recently to your computer or to your internet service / internet modem / router device that may have caused this issue?

What's the status of the wi-fi/ wireless light / icon on the printer's screen?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
No change to intern service/modem/router
Don't understand 'wifi wireless light' on printer screen
John
Expert:  Viet - Technician replied 7 months ago.

What's the model of your internet modem / router device?

On your printer, can you go to setup / network / wireless setup wizard?

Expert:  Viet - Technician replied 7 months ago.

Can you try this: Disconnect the power cord(s) from your internet modem/router device(s) for a couple of minutes, then reconnect

, then turn off printer, then disconnect power cord from printer for a minute, then reconnect

, then wait a bit, then check printing.

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
router supplied by virgin
Have gone to setup etc but still off line
John
Expert:  Viet - Technician replied 7 months ago.

Sorry. Can you please try this: Disconnect the power cord(s) from your internet modem/router device(s) for a couple of minutes, then reconnect

, then turn off printer, then disconnect power cord from printer for a minute, then reconnect

, then wait a bit, then check printing.

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
All done still offline
John
Expert:  Viet - Technician replied 7 months ago.

Sorry. To confirm, on the printer's screen, you selected Setup -> Network settings -> Wi-Fi Setup -> Wi-Fi Setup Wizard, then selected / connected to your wi-fi/wireless network name successfully. Is that correct?

Please let me know. Thank you,

Customer: replied 7 months ago.
that is correct
John
Expert:  Viet - Technician replied 7 months ago.

Are both the computer and printer connected to the same wi-fi / wireless network name?

Was there any windows update on your computer recently?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Both connected to same network name
No windows update recently
OK to do remote session
John
Expert:  Viet - Technician replied 7 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=15cd2b54-f233-452a-8afb-d53353fc1e6c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 36809
Experience: Electronics Tech. Troubleshoot consumer electronics devices.
Viet - Technician and other Electronics Specialists are ready to help you
Expert:  Viet - Technician replied 7 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=15cd2b54-f233-452a-8afb-d53353fc1e6c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Technician replied 7 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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