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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36599
Experience:  Electronics Engineer
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I have a Samsung C460 series. It has stopped working. Error

Customer Question

I have a Samsung C460 series. It has stopped working. Error says \USB composite DEVISE IS OLD usb AND WILL NOT WORK WITH usb 3.0. mY COMPUTER SAYS i AM CONNECTED WITH usB 001.
hELP WHAT DO i DO?
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

remove the USB plug on the computer and tell me what color it is inside the plug please

Customer: replied 9 months ago.
white
Expert:  Richard replied 9 months ago.

Thank you

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
still does not print
Customer: replied 9 months ago.
it is now 2.30pm i haven't received your answer
Expert:  Richard replied 9 months ago.

Thanks

Can you please connect it to a different USB plug on the computer and tell me if it then prints from that?

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