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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 31236
Experience:  Electronics Engineer
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I have a type MFC-J45 10DW printer Will not function and

Customer Question

I have a type MFC-J45 10DW printer Will not function and shows 'unable to clean 50' on display . Previously showed paper jam .
There is no paper jam or any dirt on the machine . Is it a software malfunction ?
Submitted: 1 month ago.
Category: Electronics
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
After start up procedure same fault is shown 'un-able to clean 50' and the graphic of opening up the back paper tray
Expert:  Richard replied 1 month ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

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