Hi John, can you clarify which software your trying to purchase update for, and what the website you are using is?
Hi John, I havent heard back from you, do you require any further assistance?
Can you send me the link to the page you getting the US reference for?
Sounds like its worth doing a remote session so I can see what your seeing.
Click here, then click "i accept" and then open\run the file which is downloaded, this will let me view your screen and you can show me the error.