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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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We have a kodak hero 9.1 printer with a printhead carriage

Customer Question

we have a kodak hero 9.1 printer with a printhead carriage jab ... code 3527, no visible sign of paper jam... how do we release this...
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.

Hi Betty. Welcome to justanswer.

Try to move the carriage manually to see if there is any debris stuck under it, like jammed paper, please take these steps:

  1. Remove any paper, tape, or other obstructions from the printhead carriage area.
  2. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.
  3. Lift the printer access door, then remove the ink cartridges from the printhead.
    NOTE: If the printhead does not move to the center position, press Home, then Maintenance on your printer. Check if the Install Ink Cartridge option is available. If so, select Install Ink Cartridges, press OK, and follow the instructions.

Otherwise do the following:

If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.

Reply with the status.

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