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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10662
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My tv/dvd will not accept any commands from the remote. i

Customer Question

Hello my tv/dvd will not accept any commands from the remote . i have checked the remote is ok and it is. on the television screen it is saying reason for stand by is no signal
Submitted: 7 months ago.
Category: Electronics
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

- Could you please get me the model number written on TV/DVD unit?

Thanks.

Customer: replied 7 months ago.
32D1333B
Customer: replied 7 months ago.
DONT SEE HOW YOU CAN REMOTELY CONECT?/
Expert:  Shahid replied 7 months ago.

No way to connect TV remotely, please ignore that pop up sent by website.

Customer: replied 7 months ago.
OK
Expert:  Shahid replied 7 months ago.

How did you test the TV remote, can you elaborate it?

Customer: replied 7 months ago.
TESTED REMOTE WIT CAMERA AND THERE IS A WHITE FLASH WHEN ANY BUTTONS ARE PRESSED
Expert:  Shahid replied 7 months ago.

Nice, it is correct way to test the remote.

Can you operate TV through control buttons located on left side panel?
Press volume button to change sound level etc?

Customer: replied 7 months ago.
BUT I CANT GET ON 'MENU'
Expert:  Shahid replied 7 months ago.

OK, press volume up/down both keys to get Menu screen, try it.

Customer: replied 7 months ago.
OK GOT MENU SCREEN
Expert:  Shahid replied 7 months ago.

Nice, it seems Remote Sensor in TV has failed that is why TV is unable to receive remote control signals, you would need to replace IR Sensor board in TV to resolve the issue, this board is installed on lower right front and need to remove back cover of TV to access to that board then get the part number off of board to search/ google it to get price info to order it if you have plan to do it yourself.

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Expert:  Shahid replied 7 months ago.

Do you need any further assistance with this question?
Thanks.

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