My name is***** will try my best to help you with your question.
What is the model number of the sound bar?
What is the make and model number of the TV or device you have connected it to?
There are many types of Luxor TV, what is the model number of your TV? (see the info panel on the rear of the TV)
I need to know the model number of your TV?
Can you find it?
Thanks, ***** ***** confirm what type of aux cable you are using (3.5mm?) and where it is connected to on the TV?