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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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Print a pdf document - I can do it on my HP printer, but not

Customer Question

Print a pdf document - I can do it on my HP printer, but not my Lexmark X1180 when I get a failure starting 600
Submitted: 21 days ago.
Category: Electronics
Expert:  michelleclive replied 21 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 21 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the Lexmark connected to the computer usb or wireless?

Customer: replied 21 days ago.
usb
Expert:  michelleclive replied 21 days ago.

Apart from pdf are you able to print other documents like email and word?

Customer: replied 21 days ago.
Dear *****, When trying to print a pdf file on my Lexmark X1180, instead of downloading the file I get "Norton has blocked an exploit attack. Signature 61000 Programme Adobe Reader Programme path c\programfile\Reader 11.0\AcroRd32.exe
I can download the pdf file to print on my HP printer.
Customer: replied 21 days ago.
What can be done to stop Norton blocking document being printed on my Lexmark printer?
Expert:  michelleclive replied 21 days ago.

right click on the Norton icon on the system tray bottom right and disable it and it will ask you to select the option select the till next reboot, once you download the file and access it reboot the computer and enable Norton again. This will solve the problem.

Customer: replied 19 days ago.
Dear *****,
I foumd your reply did not work, so I removed my Lexmark printer from my computer, and rebooted it - problem solved.
Ralph

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    Eng. Andres

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