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Richard
Richard, Engineer
Category: Electronics
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Experience:  Electronics Engineer
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I have a Panasonic TX-40DX700, since upgrading the Xbox one

Customer Question

I have a Panasonic TX-40DX700, since upgrading the Xbox one software last night the TV is randomly turning off. THe red LED flashes slowly and I have to unplug it before it will turn on again
Submitted: 9 months ago.
Category: Electronics
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then disconnect all other devices from the TV, all HDMI cables, everything

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect only the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
TV is working fine - but the xbox will switch it off in the middle of games when the xbox is still running.Not sure if the HDCP connection has failed?
Expert:  Richard replied 9 months ago.

that will only matter when watching retail DVD's

Try a different HDMI port, let me know if this causes it to turn off please

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