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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I changed my ink cartridges and now indicator warning lights

Customer Question

I changed my ink cartridges and now indicator warning lights for check paper and cartridges will not go out . Help please.
Submitted: 8 months ago.
Category: Electronics
Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 8 months ago.
Thankyou
Expert:  michelleclive replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Open the cover remove the ink and turn off printer

unplug power cord and keep the On button on printer pressed for 10 secs

wait for 2 mins

plug in power cord and turn on printer

insert ink

let me know the status of the indicator lights

Customer: replied 8 months ago.
I did as you suggested no change. Now have flashing indicator for check print cartridge and no paper.
Expert:  michelleclive replied 8 months ago.

do you have papers in the printer?

Customer: replied 8 months ago.
Paper loaded and cartridges in place just doesn't work.
Expert:  michelleclive replied 8 months ago.

let me know when you could be online.

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