Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Open the cover remove the ink and turn off printer
unplug power cord and keep the On button on printer pressed for 10 secs
wait for 2 mins
plug in power cord and turn on printer
let me know the status of the indicator lights
do you have papers in the printer?
let me know when you could be online.