Hi there and welcome Rosemary
First, can you tell me the part of your email address after the @ symbol please?
What is the exact message you get when you try to sign in on my link below?
Click on my link below
Then follow the steps to reset your password.
Once done, use this new password ***** sign into your account
Let me know please how you go.
ok, there is no phone number so not sure exactly what you rang.Choose forgot passwordWhat do you then see?
thanks, ***** ***** are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Hotmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Microsoft states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Microsoft has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Microsoft, their policies, or the situation itself.
Ok, it is the information you use to be able to recover your account.
This is not valid and it is why you cannot regain access to the account again Rosemary
Else you would be able to reset the password.
when you reset the password, the options you have there are your recovery options
As none of them work, none of them are valid, you need to provide for example a valid phone number when you setup the account
that is correct, it is ciritcal that whenever you change your personal information such as phone numbers, you first update your account, as this is the only way to get back in when you are in a situation such as this. It is the only lifeline back into your account.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.