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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I contacted apple on fri as my IPAD has asked for an ICLOUD

Customer Question

hi i contacted apple on fri as my IPAD has asked for an ICLOUD verification password, I told the fella, MIKE I didn't know it and didn't know why its asking for it as ive changed nothing, he promised me an email link to change my password, or I could fone him, ive had no email, ( he told me it would take 24 hrs), and ive tried to contact him twice by the fone number he gave me, but it said he was not at his desk, I would just like to get my IPAD up and running again, I'm disabled and its my lifeline to friends ect, , I also have a case number ***** that's any good, 100069439697, can u please help me,
Submitted: 10 months ago.
Category: Electronics
Expert:  JamesI replied 10 months ago.

Hi Jackie,

Sorry to hear your having issues with your iPad I am sure we can get you up and running again.

To do this I think we need to do a remote session to check your Apple ID and Cloud settings, which we can do from a working Laptop or PC if you are free now?

Customer: replied 10 months ago.
I am free now, I'm on my laptop, but please b aware that it does crash on me sometimes, she,s an old girl,
Customer: replied 10 months ago.
ive already paid £30 how come I have to pay more now?