Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Ok Tony, nothing was mentioned from you about what you have tried. I am sorry if my initial instructions upsetted you...
To avoid that again, can you please tell me everything you have tried
Tony... I sent you the following message just now, can you please reply to it?
I again repeated it below
Thanks Tony, I am nore sure where you put that information but none of that was in this question, but no problem
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
yes I will be Tony. Till then
ok, can you try a different cartrisge please, does it work with that one (to rule out a faulty cartridge)?
Not a problem at all!
Let me know how it goes tomorrow please