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Hi there and welcome
To do this, go to the menu, go to preferences and choose Show all menu options
Then you see the Restore Factory Settings button, choose this and it will wipe all data and return the device to new.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
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Does not show which what sorry? Which step are you referring to?
Can you reply to me on this please so I can further assist you?
Please go to the bottom of page 63 here
And you will see the screen shots of the instructions I am providing you
They hide the option in the menu well
If you would like any additional information or assistance, please do not hesitate to let me know.