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Pete, Engineer
Category: Electronics
Satisfied Customers: 17365
Experience:  Over 16 years of experience in the Electronics and IT industries.
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My phone is showing"recherche" or "indisponible" - help!

Customer Question

hello again! my phone is showing"recherche" or "indisponible" - help!
Assistant: How old is the phone?
Customer: 2 weeks!
Assistant: How long has this been going on? What troubleshooting have you tried?
Customer: since Monday this week. Have removed batteries, those given with phone, replaced them, switched off at wall
Assistant: Anything else you want the electronics expert to know before I connect you?
Customer: not that I can think of
Submitted: 14 days ago.
Category: Electronics
Expert:  Pete replied 14 days ago.


My name is***** will try my best to help you with your question.

Please confirm the make and model number of the phone?

Where was it purchased from?

Customer: replied 14 days ago.
purchased from Carrefour, Bergerac
Expert:  Pete replied 14 days ago.

Ok, these French messages mean that the phone handset is "searching" for the base station, and it is "unavailable".

Can you check that the base station is plugged in and turned on?

Customer: replied 14 days ago.
UNDERSTAND - PLUGGED IN ETC. Now a battery problem - "batt; faible"
Expert:  Pete replied 14 days ago.

Ok, the battery is weak - can you leave the handset on the charger for a while?

Customer: replied 14 days ago.
shall do.
Expert:  Pete replied 14 days ago.

Is the original error now cleared?

Customer: replied 14 days ago.
have replaced batteries, now recharged, but screen still showing "recherche".
Expert:  Pete replied 14 days ago.

Is the base station still powered on?

Can you leave the handset on the base station for an hour or so until it pairs with it?

Expert:  Pete replied 9 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.