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Nicola-mod
Nicola-mod, Moderator
Category: Electronics
Satisfied Customers: 21
Experience:  Moderator
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A black square has appeared on my 55 LG tv with lots of

Customer Question

a black square has appeared on my 55 LG tv with lots of information on it how to get rid of it please
Submitted: 4 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 4 months ago.

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.

Try a power reset first please.

Disconnect the power cord from the tv mains for 5 minutes then reconnect then power on and check please.

Customer: replied 4 months ago.
have already done that and its still there
Expert:  *ElectronicsTech replied 4 months ago.

okay, does it have system info or what type of information is in the box?

Customer: replied 4 months ago.
system info I think
Expert:  *ElectronicsTech replied 4 months ago.

do you have a cable box or sat box connected to the tv?

Customer: replied 4 months ago.
no i do not
Expert:  Nicola-mod replied 4 months ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola