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Approximately how old is the phone system?
Is there any sign of life from the base station?
Can you test the line using a different corded phone?
Sorry for the delay, I was offline when you replied.
If you do not have another phone to test the line, can you test the new phone on a different line?
I am user of this site just like you, so I don't have any insight into your account, however you can contact Customer Services for any billing assistance.