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Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My hp printer is showing an error message and will not

Customer Question

My hp printer is showing an error message and will not print. My last print job is still in the list even though it printed off without a problem
Submitted: 1 month ago.
Category: Electronics
Expert:  Eng. Andres replied 1 month ago.

Hello

My name is***** am an electronic engineer and I will try to help you with your problem today

Could you tell me the exact error code displayed?

Thanks

Customer: replied 1 month ago.
printer is in error thats all it says
Customer: replied 1 month ago.
Are you still there?
Expert:  Eng. Andres replied 1 month ago.

Yes, ok, can you tell me the exact model number of the printer?

Customer: replied 1 month ago.
HP DESKJET 2540 ALL-IN-ONE
MODEL NUMBER 2542
Expert:  Eng. Andres replied 1 month ago.

One moment

Expert:  Eng. Andres replied 1 month ago.

Where is the error message displayed? The power button leds right? Do you see any code in the computer screen?

Customer: replied 1 month ago.
THIS IS TAKING TOO LONG AND I WOULD LIKE YOU TO REFUND MY £22.
Expert:  Eng. Andres replied 1 month ago.

ok

Customer: replied 1 month ago.
OKAY BUT IF I'M STILL NOT SATISFIED I WILL EXPECT A FULL REFUND