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Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My hp printer is showing an error message and will not

Customer Question

My hp printer is showing an error message and will not print. My last print job is still in the list even though it printed off without a problem
Submitted: 3 months ago.
Category: Electronics
Expert:  Eng. Andres replied 3 months ago.

Hello

My name is***** am an electronic engineer and I will try to help you with your problem today

Could you tell me the exact error code displayed?

Thanks

Customer: replied 3 months ago.
printer is in error thats all it says
Customer: replied 3 months ago.
Are you still there?
Expert:  Eng. Andres replied 3 months ago.

Yes, ok, can you tell me the exact model number of the printer?

Customer: replied 3 months ago.
HP DESKJET 2540 ALL-IN-ONE
MODEL NUMBER 2542
Expert:  Eng. Andres replied 3 months ago.

One moment

Expert:  Eng. Andres replied 3 months ago.

Where is the error message displayed? The power button leds right? Do you see any code in the computer screen?

Customer: replied 3 months ago.
THIS IS TAKING TOO LONG AND I WOULD LIKE YOU TO REFUND MY £22.
Expert:  Eng. Andres replied 3 months ago.

ok

Customer: replied 3 months ago.
OKAY BUT IF I'M STILL NOT SATISFIED I WILL EXPECT A FULL REFUND