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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
I called but it went to voicemail.
But do the instructions I just gave please Sue and let me know the results.
Hi Sue, you sure you did the instructions as it was less then 10 minutes so it was not possible...
The instructions were
Can you put different ink cartridges in the printer and tell me if it gives the error with this please.
It is the internal printhead that has faulted, this now confirms it Sue
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You always go through the company you purchased the printer from.
The payment you made was for my service which I provided to you.