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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37653
Experience:  Electronics Engineer
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I have an all in one printer Kodak ESP Office and I cannot

Customer Question

I have an all in one printer Kodak ESP Office and I cannot rint from my e mails. I have renewed the inks with no success. I keep getting an X sign when I check on the level of he inks
Submitted: 1 month ago.
Category: Electronics
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and other Electronics Specialists are ready to help you
Customer: replied 1 month ago.
still getting the bred cross when i test the ink level
Expert:  Richard replied 1 month ago.

calling

Customer: replied 1 month ago.
i have done the cleaning but no difference
Expert:  Richard replied 1 month ago.

Are you on a windows or mac computer?

Customer: replied 1 month ago.
mac
Expert:  Richard replied 1 month ago.

Thanks

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
you sent a download but i fail to open it
Expert:  Richard replied 1 month ago.

How do you mean you failed to open it? What exactly happened?

Customer: replied 1 month ago.
How I don't know I have opened it. ID879855209 P/W 5102
Expert:  Richard replied 1 month ago.

The password ***** ***** please doublecheck it

Customer: replied 1 month ago.
3290
Expert:  Richard replied 1 month ago.

thanks