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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37598
Experience:  Electronics Engineer
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After factory reset samsung S6 G920F I cant restart because

Resolved Question:

Hi
After factory reset samsung S6 G920F I cant restart because of '...locked because of abnormal factroy reset'. Is this curable?
Cheers
Mike
Peterborough
Submitted: 1 month ago.
Category: Electronics
Expert:  Richard replied 1 month ago.

Hi there Mike and welcome

Usually this lock is only for either 24 hours or 72 hours.

Is it giving an amount of time you need to wait?

Customer: replied 1 month ago.
Hi Richard
The phone starts and it asks me to log onto my home wifi. Then it asks for my Samsung log on details which I enter. Thenext message says Invalid username or password. There is nothing else I can do as it advices you to change password, which I tried, but then goes back through the above process and ends up with the invalid username or password.
Customer: replied 1 month ago.
Im at work but I can answer now andthen. I cannot talk on the phone until after 3.30
Expert:  Richard replied 1 month ago.

Thanks

Do you recall the Samung account you originally used?

Customer: replied 1 month ago.
Not what you mean. I set it up withmy yahoo email plus new passwrd
Expert:  Richard replied 1 month ago.

ok, try to sign in using those details please

Customer: replied 1 month ago.
I have tried with these details. It shows invalid password ***** user id. The details are correct as I can log into my Samsung account with them
Expert:  Richard replied 1 month ago.

try entering in your gmail account instead please

Customer: replied 1 month ago.
Hi Richard. Just used my gmail account and im in. Thanks for your assistance, top job
Cheers
Mike
Expert:  Richard replied 1 month ago.

Perfect Mike

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