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Hi there David and welcome
Sorry but it is not clear, what are you trying to achieve with the stereo or how is it malfunctioning?
Please let me know
What exactly happens when you try to do the registration?
Can I connect to your computer please? as there will be an issue causing this (the site works fine)
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect