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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9850
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My hp Officejet 8600 pro plus has stopped printing

Resolved Question:

My hp Officejet 8600 pro plus has stopped printing
Submitted: 1 month ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 month ago.

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Please download
Expert:  *ElectronicsTech replied 1 month ago.

okay, thank you.

Are you on a windows computer?

Customer: replied 1 month ago.
No. I'm on generation 4 ipad, but I can switch to a W10 PC if that's better
Expert:  *ElectronicsTech replied 1 month ago.

yes, that will be better.

Customer: replied 1 month ago.
I'm logged in on my PC, at last!
Expert:  *ElectronicsTech replied 1 month ago.

Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=bb5a98f0-1f05-4c1c-b349-05571a723001

*ElectronicsTech and 3 other Electronics Specialists are ready to help you