Ask an Electronics Question, Get an Answer ASAP!
Hi there Susan and welcome
Can you please disconnect the powwer cable then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me what then happens please
Which version of windows are you using?
Power off the Laptop, power it on and keep tapping F8 until you get to a menu.
Once there, choose Show advance Boot options, then choose last known good configuration
Once it has loaded, tell me how it then runs please