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Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
Thanks, ***** ***** know the results please
Disconnect the power and you can then move it by hand
ok, we know the issue now
No it is not sorry, to just get the part you would have to source it and the costs would exceed the value of the printer with the price they are on now.
Removing the motor is a total break down of the printer, as the motor sits under the print head.
Why did you only me 2 stars? As you say I cannot do Magic, I went though all the causes and we got to the problem.
For this you rated my service as poor to you, indicating I was rude and incorrect.
How was I in any way this? Please reply as I now have an offical complaint against me from you for this, with no idea why apart from its not my fault?
My profile here is important to me, and it is dissapointing when someone decides to provide such a bad rating without the effort of a justification. I put in the time and effort to go through all the causes for your problem and rule these out, but I feel the same is not done back, and all I have now to show for this is a black mark and a complaint. I do not even receive a payment for my work now. I do not feel that is how people should be treated. Just not right.
The motor needs to work under load, so it is a good chance it will not once a load is on it again, but clean the printhead then put it back and see how it works please
Thank you Mike and yes, great teamwork indeed.