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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38459
Experience:  Electronics Engineer
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Canon Printer MG5350 - scanner goes through the motions but

Resolved Question:

Canon Printer MG5350 - scanner goes through the motions but no light appears and scanning doesn't take place. New bulb?
Submitted: 25 days ago.
Category: Electronics
Expert:  Richard replied 25 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 25 days ago.
Stilll nothing - the scanner shows it is functioning on the screen but NO light comes on, no noise and no scan
Expert:  Richard replied 25 days ago.

How is it connecting to the computer? Via USB or Wireless?

Customer: replied 25 days ago.
I do not want to telephone
Expert:  Richard replied 25 days ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

Customer: replied 25 days ago.
I thought it was USB but the wireless symbol is lit
Expert:  Richard replied 25 days ago.

Is there a cable comming from the Printer to the computer?

Customer: replied 25 days ago.
absolutely
Expert:  Richard replied 25 days ago.

meaning yes there is?

Customer: replied 25 days ago.
there is - the printing and copying functions are both working properly - just the scanner not working. Have recently updated to Windows 10 - would that have made a difference?
Expert:  Richard replied 25 days ago.

Thanks

Updating would not effect it, it is compatable.

Can you connect the printer to a different USB port on the computer and tell me if it then scans please

Customer: replied 25 days ago.
tried two different ones - still nothing -
Expert:  Richard replied 25 days ago.

Thanks

It is the internal scanning unit that has faulted. The lights are LED you cannot change, but it is the unit that controls this

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you
Customer: replied 25 days ago.
Thank you Richard - I thought that would be the outcome!! Printer out of guarantee so probably cheaper to buy a new one!!Thanks for your help