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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 39532
Experience:  Electronics Engineer
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My Samsung TV volume will not turn up or down using any of

Resolved Question:

My Samsung TV volume will not turn up or down using any of my remote controls
Submitted: 15 days ago.
Category: Electronics
Expert:  Richard replied 15 days ago.

Hi there and welcome

Do the volume controls work on the actual TV itself?

Please let me know

Customer: replied 15 days ago.
no problems with any other function
Expert:  Richard replied 15 days ago.

Thanks

So to be clear, volume does work on the TV's buttons correct?

I need to know this for sure

Customer: replied 15 days ago.
The TV has no volume controls on its self only remote controls can turn the volume up or down.
Expert:  Richard replied 15 days ago.

Please give me the model of the TV

Customer: replied 15 days ago.
Samsung model T32E390SX TYPE NO LT32E390
Expert:  Richard replied 15 days ago.

ok I was double checking as sometimes they hide the buttons on a lot of models, but yours has none.

What is the Tv connecting to for a signal? eg: cable box?

Customer: replied 15 days ago.
SKY Qbox
Expert:  Richard replied 15 days ago.

If you increase the volume with this remote, does it then work?

Customer: replied 15 days ago.
No i have no control of the volume on any of the remotes.
Expert:  Richard replied 15 days ago.

Ok, remove the power to the sky box, wait 5 minutes, connect the power and tell me if it then responds please

Customer: replied 15 days ago.
ok
Expert:  Richard replied 15 days ago.

thanks

Customer: replied 15 days ago.
That seems to have sorted out the problem, thanks for your help i will have to remember this should it happen again.
Expert:  Richard replied 15 days ago.

You are welcome and thank you for allowing me to help you today. Please keep in mind the only way the site credits me with assisting you is if you rate my service​ to you.

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