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Hi there and welcome
Do you mean it will not pull out of the wall socket?
Thanks and sorry for the delay, I was checking the specifications and there is no mention that the plug is removable.
But can you leave the end in the TV plugged in and unplug it from the other end (the power socket) and then move it?
For Sanstrom most models have this, but yes on other brands such as LG, Samsung usually they can be disconnected.
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How was it not an answer? You asked how to pull out the cable and I informed you it cannot be removed as it is fixed.
Anyway you have your answer and you can use the link to get a refund