Ask an Electronics Question, Get an Answer ASAP!
Hi there and welcome
Can you tell me what the TV is connecting to for a signal?
Please let me know
ok, if you disconnect the Sky box from the TV, do you still get the flashing message?
yes that is expected, but is the message still flashing?
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Ok, I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit
can you read the message at all now?
Connect a different device to this HDMI connection and tell me if it gives the same message please
It is the internal mainboard in the TV that has faulted., this now confirms it
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.