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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40196
Experience:  Electronics Engineer
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How do I prevent a dialogue box opening and asking for a

Customer Question

How do I prevent a dialogue box opening and asking for a password ***** at least every 3 seconds?
I have entered every password ***** know
There is nowhere to change the password
Thanks.
Submitted: 19 days ago.
Category: Electronics
Expert:  Richard replied 19 days ago.

Hi there and welcome

Exactly in which program are you seeing this occur for?

Please let me know

Customer: replied 19 days ago.
The e-mail section
Expert:  Richard replied 19 days ago.

Can you tell me for which email service and which email program please?

Customer: replied 19 days ago.
Google using a Toshiba "Satellite" laptop
Expert:  Richard replied 19 days ago.

Thanks

I need to know through please which email program you are using on the Laptop, outlook 2016? 2013? Thunderbird?

Please let me know

Customer: replied 19 days ago.
windows 8
Expert:  Richard replied 19 days ago.

ok, thats the version of windows...

I am asking about your email; program you use

Expert:  Richard replied 19 days ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 19 days ago.
I would like the remote extra help please but where do I "click"
Expert:  Richard replied 19 days ago.

please click on accept for the proposal that pops up

Customer: replied 19 days ago.
nothing has "popped" up
Expert:  Richard replied 19 days ago.

you see it now?

Expert:  Richard replied 19 days ago.

It is the premium service

Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 19 days ago.
Customer: replied 19 days ago.
I did