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What operating system are you using?
What software are you printing from?
From the File menu choose Print, make sure your printing options are set as you want them - ensure Tiling is turned off, and then click OK.
Let me know if you need remote assistance to troubleshoot this.
Ok, let me know how it goes tomorrow.
Let me know if you need remote assistance with this.
Do you have B5 paper loaded in the printer?
Have you tried installing the latest version of the printer driver?
Ok, so the problem is within Publisher.Previously you mentioned A5, now you mention B5.
You will need to ensure that the size and the paper size are the same.
Can you check those please?
Ok, then it seems it is a driver compatibility issue with the current setup.
Until a driver update is released to fix this bug it will be impossible to get around it with the J6520DW printer.
Let me know if you need anything else at all :)
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